Q&A
Shaping the Future of Work with Tom Kegode

Tech alone isn't the answer. Tom Kegode (Lloyds) argues that the best technology enhances human connection, not replaces it. He reveals how Lloyds is building a future of work where hybrid means seamless collaboration, offices are both high-tech and human-centric, and digital tools reinforce inclusive cultures.

Forget silos; learn why cross-functional teams are key to real innovation. HR's new role? Strategic storytelling that always puts people and customers first. As AI reshapes jobs, skills are paramount, and HR must lead the reskilling charge. Even within HR, AI is simplifying processes and boosting inclusivity. Tom's "4Cs" of leadership – Coach, Clarity, Care, Challenge – underscore a crucial point: in a tech-heavy world, humanity must come first. Change should be co-designed, not imposed.
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